Call Center Reporting Software

Monitor all aspects of your call center operation.

Are you looking to motivate your staff? Track your results? Monitor your productivity and efficiency?

Our reporting and analytical software can help! Without any special database knowledge, by simply selecting from the lists of available options, you can answer questions like:

• How many leads did we get last month? Last week? Yesterday?
• Where did they come from? What is their current status?
• What is their demographics and geographical distribution?
• How many calls did your team members handled?
• How successfully did they manage these calls?

In addition to general performance parameters each campaign, whether inbound or outbound, has its own performance metrics. Equipped with our reporting program, you will be able to keep an eye on all metrics for any period of time and any part of your campaign.

How does this call center tracking software work?

If your call center has an existing database, the reporting program will load the data from this database.

If you require a database, the software can be extended to support your operations.

Once the data is loaded into the reporting program, you can request almost any information by specifying:

• What parameters you require? Eg number and duration of calls, number of callers.
• How should the records by filtered? Eg by time period, only calls resulted in a sale, by team member.
• To what level should the data be aggregated? Eg by state, by day of week, by outcome, etc

When done, run the report, view the results, take them into Excel for further analysis or into Powerpoint to prepare a presentation to your client or boss. Save the report and run it any time you need, perhaps using different parameters or with slight modifications every time.

See examples of reports.

You will be able to query any data that is on the database. It is easy and it works. In fact, it worked so well for one of our clients that he chose our software three times in a row. See Case Study.

Next step to get your call center on track.