Simply Contacts Database offers a huge
range of features that rival and excel more expensive products. We grouped them into modules so that you can select the ones you need and our system will automatically create a tailored program for you.
| Contact and Customer Information |
Included in |
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Track contact information.
Store all contact information including your own custom fields.
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SCD Standard |
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Add contacts to a list.
Each contact can added to any one list you create.
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SCD Standard |
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Add contacts to multiple lists.
Add contacts to as many lists as you like, singly or by custom searches.
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Option:
Lists Management
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Track contacts by their organisation.
Record company data only once for all contacts, view all communications for that company.
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Option:
Organisational Structure |
Attach files.
Attach pictures, Word documents and any other fiels to contact and communication records. |
SCD Standard |
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Manage duplicates.
Automatically identify potential duplicates, then merge or delete them instantly. Control how suspected duplicates are highlighted.
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SCD Standard |
Date-stamped notes.
Track entire history of interactions with a customer, complete with date, type of interaction, notes and any files. |
SCD Standard |
| Database Enhancements |
Included in |
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Customise the data.
Create custom fields or delete those you don’t need, change screen layouts and create your own custom reports and views.
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SCD Standard |
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Australian Postcodes database.
Automatically fills in City, State and Country by postcode and vice versa.
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Option:
Australian Postcodes
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UK Postcodes database.
Automatically fills in City, State and Country by postcode and vice versa (may not cover all areas)
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Option:
UK postcodes |
| Reporting Functions |
Included in |
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Search and Filter in any way.
Select records by any combination of fields, part values, ranges and history. Customise default selections, sort results in any way you wish.
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SCD Standard |
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Customise views & reports.
Create your own views and output reports without programming. Takes only minutes.
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SCD Standard |
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Management and Statistical Reports.
Produce powerful management reports, detailing performance of your business, products, staff and segments of customer base. Export reports for use in other programs.
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Option:
Statistical Reports |
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Drill-down Reports.
Interactively drill through statistical reports, move down or across, navigate to find any key information you could ever need.
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Option:
Drill-down reports. |
| Making Contact |
Included in |
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Communicate with your customers and contacts.
Send personalised messages via email, fax and letter to people in your database or to easily created distribution lists. Print envelopes and mailing labels (requires Microsoft Word 97 and Windows 2000 or XP)
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SCD Standard |
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Use plain text or HTML emails/newsletters.
Specify which format to use for each contact.
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SCD Standard |
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Automatic communication history.
Letters, faxes and emails sent through SCD are automatically tracked on the database giving you access to the history of contacts.
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SCD Standard |
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Manual communication history.
Manually record conversations or other contacts, to supplement the automatic history data.
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SCD Standard |
Scan for communication history.
Scan Microsoft Outlook to include e-mails into the history. |
SCD Standard |
| Marketing Functions |
Included in |
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Call cycle.
Create automatic communication ‘plans’, link contacts to the plan individually or by custom searches.
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Option:
Call Cycle |
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Anniversaries/birthdays.
Record anniversary and birthday data for your contacts, or any other important dates. Send personalised greeting messages.
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Option:
Anniversaries tracking |
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Customer base analysis.
Analyse your customers by any parameters in the database.
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Option:
Drill-down reports. |
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Track contacts by their sales patterns.
Run loyalty programs, targeted special promotions, upsell and cross-sell. Understand who of your customers have left or whom you may be losing, select customers by the product they purchased, purchase date range, the amount they spent. Also select customers by the products they did not purchase, those who have not purchased for a period of time
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Option:
Sales Tracking
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Efficiency Analysis.
Analyse ROI of your marketing effort, see what works and what does not.
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Option:
Drill-down reports. |
| Sales Tracking |
Included in |
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Track sales information.
Track sales to people or companies, create custom sales fields. Available in B2B or B2C version.
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Option:
Sales Tracking
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Catalog Sales
Maintain catalog of products or services broken by category and supplier, with multiple prices and pictures. |
Option:
Catalog Sales
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Generate invoices.
Create invoices with GST/VAT/Sales tax calculated. Print, fax or email invoices instantly.
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Options:
Sales Tracking or
Catalog Sales
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Analyze sales performance.
View staff sales performance, view best/worst selling products, report on most valuable customers.
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Options:
Sales Tracking or
Catalog Sales
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| Data Sharing and Collaboration |
Included in |
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Network sharing.
Share your data across a local network, pay only for concurrent users.
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SCD Standard |
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SQL Server technology.
Share your data between many users, across inter-office network or Internet. Handle very large number of records
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Option:
SQL Server |
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Internet sharing.
Synchronise data between disconnected computers across the Internet in just a couple of keystrokes.
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Option:
Internet Syncrhonisation |
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Password protection.
Set a username and password to access your data.
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SCD Standard |
Flexible access.
Allow different users access to different data and functions. |
Option:
Flexible access |
| Integration with Other Systems |
Included in |
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Import from various sources.
Import from Excel, Outlook or other standard text file formats.
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SCD Standard |
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Webforms to Contacts
Convert registration forms from your web site into contacts within SCD automatically.
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Option:
Webform processing |
Export information.
Export into a tab-delimited text file |
SCD Standard |
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