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Users of our packaged software enjoy free support. We offer paid support for advanced, customised or large installations - please contact us for details. Whether it is free or paid, you can count on speedy turnaround - within a business day and often within a few hours, and friendly service.

Support Options

Tutorials
Email and Phone
Interactive support

Tutorials

For procedures, "how to" and frequently asked support questions:

Getting Started.
Create a database. Navigate around the program. Arrange a backup. Program's Help.
How to set up the system on a small network?
How to set up the system on the network with SQL Server?
How to customize your database?
How to load existing data into the program?
How to set-up individual access rights for the users?
How can I print from the program?
How do I set up multiple contacts lists?
Selecting Customers and Contacts by History
How to select customers with whom we spoke about something last month? How to select customers with whom we have not spoken for the last 6 months? How to avoid sending duplicate messages?
Selecting Customers by their Sales Patterns and Sales History.
Who bought this product? Who was a good customer? Who left?
How to move the program and the database to a new computer?
How to un-install add-ons?

How to install an upgrade or a new add-on?

Email and phone

If you cannot find the required information in the knowledgebase, please email to or call us on the phone numbers below:

US: (253) 777-4428
Other countries: +61-2-8006-0669
Phone support is available 9am to 10pm Australian EST on business days. If we don't answer, please leave a message with your phone number clearly pronounced and repeated twice.

Interactive support

We provide interactive support session where we look at your screen and correct any problems immediately. To use this service, please telephone or email us first to request a session, then download and run our support software.

This software automatically connects to our support computer and enables us to see your screen as if we were sitting next to you. After the session is completed, the software automatically removes itself from your machine.